Studio Etiquette

Studio Information, Etiquette and FAQ’s

Before you attend a class with us – in person, or virtually – please complete a studio waiver HERE. To read up on our current Covid-19 policies, please do so HERE.

Parking

  • There is a large 1 hour max lot located at 2922 Glen Drive. As long as you do not leave the premisses, you are permitted to park for longer than 1 hour. If you leave the lot (to cross the street, goto the mall etc), they will ticket/tow you. There is also street pay parking surrounding the studio.

Cancellation & Refund Policy

  • All in studio classes are subject to a $10 fee if cancelled with less than 4 hours notice.
  • There is no cancellation fees for virtual classes.
  • Our memberships are all non refundable.
  • If you need to cancel a monthly membership, you can do so online on your account page, or email us at info@yogagen.ca. Please note, you MUST cancel your membership before your billing date; refunds will not be issued.

Mats and Props

  • We have shared mats and props available for use, at your discretion. Please use and sanitize.
  • We also have mats and props for sale, if you prefer to have your own.
  • We offer mat storage for a fee of $10/month. You can store your mat in our hallway cubbies once you have signed up for mat storage. Sign up to store your mat right HERE.

Studio Classes

  • You must preregister for each class. Do so via our schedule page here. 
  • Please remove your shoes and leave bags and personal belongings in the cubbies.
  • Advise your teacher before class if you are new (first 10 classes), have an injury/medical condition or are pregnant.
  • Please keep your voices low in the studio; chatting is welcome in the reception area.
  • Ensure cell phones are turned off while in the studio.
  • Refrain from wearing any perfumes to the studio.
  • If you’re visiting for the first time and are under 18, please bring a parent or guardian with you so they can sign your waiver.
  • Come nourished, but not full or hungry. Bring water and a hair tie.
  • Classes are practiced barefoot and in lightweight clothing. Do not wear any jewellery in aerial classes.
  • If you must leave early, tell the instructor in advance, place your mat near the door and leave quietly before everyone gets into savasana, the final relaxation pose.
  • Masks are currently required everywhere except your mat, and by law you must have a vaccine passport to practice with us.

Virtual Classes

  • All memberships will include unlimited virtual classes!
  • You will need to book into the class on MindBody, or our schedule page HERE. 2 hours before the class starts, you will receive a link to join the class. You do not need a Zoom account to join, just a device!
  • If you would like receive a recording of the class to practice at a later time, just pre-book the class, and after the class is completed, the recording will be emailed to you directly. You will have 48 hours to take the class before it is deleted.