Studio Etiquette

Studio Information, Etiquette and FAQ’s

Before you attend a class with us – in person, or virtually – please complete a studio waiver HERE. To read up on our current Covid-19 policies, please do so HERE.

Parking

• There is a large 1 hour max lot located at 2922 Glen Drive. As long as you do not leave the premisses, you are permitted to park for longer than 1 hour. If you leave the lot (to cross the street, goto the mall etc), they will ticket/tow you. There is also street pay parking surrounding the studio.

Cancellation & Refund Policy

• All in studio classes are subject to a $10 fee if cancelled with less than 4 hours notice.
• There is no cancellation fees for virtual classes.
• Our memberships are all non refundable.
• If you need to cancel a monthly membership, you can do so online on your account page, or email us at info@yogagen.ca. Please note, you MUST cancel your membership before your billing date; refunds will not be issued.

Mats and Props

• We have shared mats and props available for use, at your discretion. Please use and sanitize.
• We also have mats and props for sale, if you prefer to have your own.
• We offer mat storage for a fee of $10/month. You can store your mat in our hallway cubbies once you have signed up for mat storage. Sign up to store your mat right HERE.

Studio Classes

• You must preregister for each class. Do so via our schedule page here. 
• Please remove your shoes and leave bags and personal belongings in the cubbies.
• Advise your teacher before class if you are new (first 10 classes), have an injury/medical condition or are pregnant.
• Please keep your voices low in the studio; chatting is welcome in the reception area.
• Ensure cell phones are turned off while in the studio.
• Refrain from wearing any perfumes to the studio.
• If you’re visiting for the first time and are under 18, please bring a parent or guardian with you so they can sign your waiver.
• Come nourished, but not full or hungry. Bring water and a hair tie.
• Classes are practiced barefoot and in lightweight clothing. Do not wear any jewellery in aerial classes.
• If you must leave early, tell the instructor in advance, place your mat near the door and leave quietly before everyone gets into savasana, the final relaxation pose.
• Masks are currently required everywhere except your mat, and by law you must have a vaccine passport to practice with us.